Capabilities > People and Values

Our primary objective is to provide a high quality, reliable and motivated team that will deliver the very best productivity and quality results to our clients.

Recruitment:
Our #1 business philosophy is to invest in superior compensation and benefits to attract the very best personnel who can help us deliver the very best business results. Our senior management team has over 20 years of BPO and call center operational experience. With this experience we know how to recruit, train and retain the highest quality team members. 

Training:
In addition to project-specific training, Outsourcing provides extensive foundation training to all team members both upon joining and on an ongoing basis. These skills include the 4 CS's of core skills, computer skills, customer service and communications skills that we have identified as critical to the success of all our assignments.

Performance Management:
Outsourcing implements a Performance Management System that aligns all team members with each of our client's objectives. Our PMS program is comprised of six monthly planning and review sessions completed jointly between the team member and their immediate superior, which is comprised of Key Result Areas, Key Performance Indicators and Targets; Core Competencies and Functional Competencies.

Values Alignment
Outsourcing provides soft skills training to our staff to ensure that our business vision and values are matched by how our clients, partners and stakeholders perceive us. Our unique Outsourcing Value SystemT acts as a critical mechanism to reinforce our strategic goals and values throughout the organization on a day-to-day basis. This enables all our team members to 'live the values'.





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