Capabilities > Technology

Outsourcing invests wisely in a technology infrastructure that uses proven open standards to provide a highly cost efficient yet reliable, flexible and secure infrastructure to deliver on our clients' needs. 

Our technology spend per agent is approximately 60% of the industry average. We re-invest our technology savings in providing superior compensation and benefits to our client-facing agents. 

Hardware
For agent workstations we use cost-effective PCs that at the same time have short maintenance turnarounds, low maintenance costs, and are easily upgradeable with acceptable performance. 
Our PCs have standard specifications and are free of unnecessary peripherals such as diskette drives, CD-ROM drives and multi-media speakers. 

Software
Outsourcing utilizes software that is cost-effective, easily maintainable and has higher performance for the application system used. We do not ask our clients to change or upgrade systems or document management solution in order to outsource. We leverage your investment in your technology by creating an environment where our offshore team can access your applications and your stored data which remain on your system. When clients upgrade systems we are experienced in working with and outsourcing to outside vendors as a partner to design, test, and implement new applications.

Networking
Our objective is to design and implement a network that is simple, functional and meets the highest security standards. Clients can be supported by a sub-network with separate data switches, router/firewalls and Internet connections. Last mile connection carriers can also be different, thus achieving total redundancy with no single point of failure.





People and Values
Technology
Security
Business Continuity
Quality
Business Controls
Delivery Framework
Business Process Optimization
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